Systems thinking and ResPublica

10 Mar 2010 by Karl Hallam

A packed house at Nesta yesterday for a ResPublica event, launching a new book by one of their Fellows, John Seddon. Seddon's book is a small collection of case studies showing how Systems Thinking has delivered 'more for less' in a few different public services.

It was interesting and the check, plan, do method and reuction of preventable demand all made sense, but that has to be set against the dogmatic 'dissing' of everything that has happended since 1997. The idea that much of an organisation's effort goes into dealing with demand created by their own poor attempts at meeting their customers basic needs makes some sense, even if it is put across in a rather evangelical way.

Seddon was also scathing about the methods used in the Total Place pilots and overall the crowd seemed to be with him. ResPublica are the new think tank on the block and are claimed to be influencing David Cameron's thinking. So can we expect the scrapping of all targets and inspection, as advocated by Seddon, after the election? 

At a Total Place event last week we heard of one family having 370 face-to-face contacts with public agencies over 18 months and that 80% of the associated costs went on administrating these visits, such statistics do suggest that Vanguard/Seddon approaches may have a role to play. Even if they are a bit over-sold at times.

 

 

 

 

your comments

Michele
Posts: 4
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PadpW5g7r
Reply #4 on : Sat September 28, 2013, 11:11:52
I wonder if the buiinldg societies are bracing for this ?As benefits tenants are migrated to UC so private landlords will post the keys back. The Building Society would be looking at carrying out repairs to the BTL properties and collecting rent . that they cannot get direct from UC. Bankruptcy against the landlord would be in the burgeoning county court queue with all the possession orders against rent arrears tenants being brought by those micawber landlords still holding keys. For ease of re-possession such landlords will use Section 21 the fast track for tenants to jump the social housing queues and become the mandatory responsibility of local authorities to house. So with swamped county courts and local authority housing depts that is the future IDS.If I could inform you. The call for an effective central monitor of benefits claims goes back at least 40 years. The problem being that when the system set up postwar only contributory benefits got a central record. Means tested benefits relied vicariously on the National Insurance central records.For claims which were 100% means tested there was not necessarily any record to detect multiple address claiming. This inbuilt loophole was well exploited by the IRA in the 70s using single parent mothers whose Liable relative could not have his NI record flagged at Newcastle.One we caught in 76 (By fortuitous information received) had 48 addresses each with benefits in payment. One of these addresses was a suspect IRA active unit address.I think the Professor is right about IDS brave analysis followed by a plan doomed to create chaos. Or as the IRA might say We always claimed per household (UC style) just used the same claimant in each one knowing the system had no means to detect it . http://trthhyvxr.com [url=http://imflpmp.com]imflpmp[/url] [link=http://tzaxnd.com]tzaxnd[/link]
Yakir
Posts: 4
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oNJcmT55Q
Reply #3 on : Thu September 26, 2013, 21:11:43
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Dheeraj
Posts: 4
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Km1vaSOvggX
Reply #2 on : Thu September 26, 2013, 13:56:53
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Kelvin
Posts: 4
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Even better than tha
Reply #1 on : Tue September 24, 2013, 18:29:55
Even better than that, you're at nbemur 35 as you say, very good for a focused organisation and higher than a nbemur of cross-social policy think tanks.

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