Making opinions count?

23 May 2008 by Karl Hallam

Cadence Works have said that one form of innovation for public services would be for actions and policies to be reactive to problems defined by users and front line workers. Too much effort goes into consulting on solutions to the wrong problem.

Patient Opinion is currently doing a good job of collecting opinions on health care and ensuring that the insitutions involved get to hear good and bad. The question for us is how do we move from counting opinions to making opinions count?

The answer is inevitably not straighforward. Who gets to hear the opinions is clearly important ... should it be the ultimately accountable Chief Executive or the Nurses on the particular ward or unit commented on? There is intrinsic value in giving people a way to let their views known, but if they knew they would really make a difference for them and others it would or will be very powerful.

 

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