Getting the basics right - and innovation

25 Jun 2008 by Karl Hallam

The fact that the loss of personal details of 25 million people was 'entirely avoidable' tells us something about the difficulty in promoting innovation, when getting the basics right can prove to be so difficult. How can we ask government departments to be more innovative when their basic systems for data security are said to be 'woefully inadequate'?

Cadence's work on innovation has been looking at how systems can be improved by tapping into  the knowledge of front line workers (and users!) and creating the conditions and incentives for them to innovate.

The report in to HMRC's loss of data discs quotes junior staff who seemed to realise that what they were doing was wrong - but that was not enough to stop them going ahead and doing it anyway.

What stopped them bringing up their concerns with more senior staff? 

Would they have been listened to?

Would their ideas for how to do it better been acted upon?

Would they have got any reward if they had improved things?

What reward would they have wanted?


your comments

Posts: 2
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Posts: 2
Reply #1 on : Thu September 08, 2011, 19:10:41
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